1) Acceptable Use Policy
Collection of Personal Information
Visiting the public areas of our website and all of RAY Platform does not require you to provide any personally identifiable information, such as your name, address, e-mail address, or phone number (“Personal Information”). When using the public areas of our services we employ technical systems (such as cookies) that would collect some Personal Information such as the date and time of your visit, your computer’s browser type, operating system and IP, and any referring and exiting URLs.
You may choose, however, to provide us Personal Information in order to contact us or to utilize our Services.
Legally Required Disclosure
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
RAY’s website and the all of RAY Platform may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites you link to or otherwise visit.
As we continue to develop our business, we might sell or otherwise transfer certain of our assets. In such transactions, user information, including Personal Information, is generally one of the transferred business assets, and by providing your Personal Information to us you agree that your data may be transferred to such parties in these circumstances.
Data Sharing and Transfer
3) Terms & Conditions / Terms of Service
These terms of service (“TOS”) govern your access and use of our online space and community management platform. Our Services are currently available for use via an application specific to your mobile device and desktop for administrator’s content management system use (the “Services”).
Please read these terms carefully before you use the Services. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the TOS, what to do if there is a problem and other important information.
We are RAY Labs sal (“RAY Labs” or “RAY”) a company registered in Beirut, Lebanon. Our company’s registration number is 1022005 and our address is Beirut Digital District, Lebanon.
You are an “Authorized User” on a Space/Community Controlled by a “Client”. This means that an organization or another third party that we refer to in these TOS as “Client” has invited you to a “Space/Community” (i.e., a unique URL where a group of users may access the Services, as further described in our web pages).
Client has separately agreed to our Client Terms of Service or entered into a written agreement with us (in either case, the “Contract”) that permitted Client to create and configure a Space/Community so that you and others could join. The Contract contains our commitment to deliver the Services to Client, who may then invite Authorized Users to join its Space(s)/Community(ies). When an Authorized User submits content or information to the Services, such as messages or files (“Client Data”), you acknowledge and agree that the Client Data is owned by Client and the Contract provides Client with many choices and control over that Client Data. Please check out our web pages for more detail on our different Services plans and the options available to Client.
As between us and Client, you agree that it is solely Client’s responsibility to (a) inform Authorized Users of any relevant Client policies and practices and any settings that may impact the processing of Client Data; (b) obtain any rights, permissions or consents from Authorized Users that are necessary for the lawful use of Client Data and the operation of the Services; (c) respond to and resolve any dispute with an Authorized User relating to or based on Client Data, the Services or Client’s failure to fulfill these obligations, and (d) ensure the validity of payment processing.
RAY Labs makes no representations or warranties of any kind, whether express or implied, to you relating to the Services, which are provided to you on an “as is” and “as available” basis.
To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and remain vigilant in reporting inappropriate behavior or content to Client and us.
These TOS remain effective until Client’s subscription for you expires or terminates, or your access to the Services has been terminated by Client or us. To terminate your account, you must contact your Client Administrator (Note that termination is subject to Survival).
Limitation of Liability
While we agree to take all necessary technical and organizational steps to ensure the security of the Services, we are not responsible for the accidental loss or destruction of any personal data any end-user transmits using the Services. We therefore exclude all liability of any kind in relation to (i) the content, loss, destruction or security of personal data and all other data that any Client or Authorized User sends or receives through our Services (ii) lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages including damages arising out of the use, inability to use, or the results of use of our Services, any websites or mobiles applications linked to our Services, or the materials or information contained therein however caused, whether in contract, tort or under any other theory of liability, and whether or not you have been advised of the possibility of such damages.
Disclaimer (regarding payment processing)
All payment processing occurs exclusively through authorized third parties (e.g. banks). Under no circumstances shall RAY Labs be liable for any loss or damage you or anyone else incur as a result of any payment processing activity that you or anyone else engage in based on our Services.
The Services and its contents are protected by copyright pursuant to Lebanon and international copyright laws. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Services. You acknowledge that the Services have been developed, compiled, prepared, revised, selected, and arranged by RAY Labs. You agree to notify RAY Labs in writing promptly upon becoming aware of any unauthorized access or use of the Services by any individual or entity or of any claim that the Services infringe upon any copyright, trademark, or other contractual, statutory, or common law rights. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to the Services (the "Intellectual Property Rights") shall, as between you and RAY Labs, at all times be and remain the sole and exclusive property of RAY Labs. All present and future rights in and title to the Services (including the right to exploit the Services and any portions of the Services over any present or future technology) are reserved to RAY Labs for its exclusive use. Except as specifically permitted by the TOS, you may not copy or make any use of the Services or any portion thereof. Except as specifically permitted herein, you shall not use the Intellectual Property Rights or the Services, or the names of any individual participant in, or contributor to, the Services, or any variations or derivatives thereof, for any purpose, without RAY Lab’s prior written approval.
The sections titled “Limitation of Liability”, and “Survival”, and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms.
We may assign these TOS in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
This TOS shall be governed and construed in accordance with the laws of Lebanon, without giving effect to conflicts-of-law principles thereof. You agree to submit to the personal jurisdiction of the Lebanese courts with respect to any legal proceedings that may arise in connection with the Services or from a dispute as to the interpretation or breach of the TOS.
You accept that RAY Labs has the right to change the content or technical specifications of any aspect of the Services at any time at its sole discretion. You further accept that such changes may result in your being unable to access the Services. The failure of RAY Labs to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision.
Consent to the TOS
You represent that you have read and agreed to be bound by the TOS.
4) Data Processing Addendum
This Data Processing Addendum will form part of your RAY Labs Agreement (the ‘Agreement’ as defined therein) with effect from 25 May 2018.
a) the duration, subject matter, nature and purpose of the Processing shall be as specified in the Agreement;
b) the types of Personal Data Processed shall include those specified in the definition of Your Data;
c) the categories of Data Subjects include your representatives, Users and any other individuals identified or identifiable by Your Personal Data; and
d) your obligations and rights as Controller in relation to Your Personal Data are as set out in this Agreement.
a) only Process Your Personal Data in accordance with your instructions as set out in this Agreement, including in respect of the transfer of Your Personal Data, and subject to any exceptions permitted by Article 28(3)(a) of the GDPR;
b) ensure that those of its employees authorized to Process Your Personal Data under this Agreement have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality in relation to Your Personal Data;
c) implement the technical and organizational measures set out in the Data Security Addendum;
d) respect the conditions referred to below in Sections 2(iii) and 2(iv) of this Data Processing Addendum when appointing sub-Processors;
e) assist you by appropriate technical and organizational measures, insofar as this is possible through Apps, to enable you to fulfil your obligations to respond to requests for the exercise of rights by a Data Subject under Chapter III of the GDPR;
f) assist you in ensuring compliance with your obligations pursuant to Articles 32 to 36 GDPR taking into account the nature of the Processing and the information which is available to RAY;
g) on termination of the Agreement, delete the Personal Data pursuant to the Agreement, unless European Union or Member State law requires Personal Data to be retained; and
h) make available to you the information described in this Agreement and via the apps in satisfaction of RAY’s obligation to make available all information that is necessary to demonstrate compliance with the obligations of RAY under Article 28 GDPR.
Until the user data section is propagated to RAY App and all other products of RAY Labs, should you require an exported version of all retained data or deletion of such data, please email us at email@example.com with your request. Please note that requests might take up to 5 business days to be fulfilled.
5) Contacting RAY
RAY Labs sal
Beirut Digital District
Nassif El Yaziji Street
All legal queries should be addressed to firstname.lastname@example.org. Notices may only be delivered in accordance with these TOS.
Version 2 (updated April 5, 2020)