This Acceptable Use Policy (the “Policy”) sets out a list of acceptable and unacceptable conduct while utilizing our Services. If we believe a violation of the Policy is deliberate, repeated or presents a credible risk of harm to other users, our Clients, the Services or any third party, we may suspend or terminate your access. This Policy may change as RAY grows and evolves, all end-users shall be notified of any updates and changes. Capitalized terms used below but not defined in this Policy have the meaning set forth in the Terms of Service.
General Provisions
These terms of service (“TOS”) govern your access and use of our online space and community management platform. Our Services are currently available for use via an application specific to your mobile device and desktop for administrator’s content management system use (the “Services”).
Please read these terms carefully before you use the Services. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the TOS, what to do if there is a problem and other important information.
We are RAY Labs sal (“RAY Labs” or “RAY”) a company registered in Beirut, Lebanon. Our company’s registration number is 1022005 and our address is Beirut Digital District, Lebanon.
You are an “Authorized User” on a Space/Community Controlled by a “Client”. This means that an organization or another third party that we refer to in these TOS as “Client” has invited you to a “Space/Community” (i.e., a unique URL where a group of users may access the Services, as further described in our web pages).
Client has separately agreed to our Client Terms of Service or entered into a written agreement with us (in either case, the “Contract”) that permitted Client to create and configure a Space/Community so that you and others could join. The Contract contains our commitment to deliver the Services to Client, who may then invite Authorized Users to join its Space(s)/Community(ies). When an Authorized User submits content or information to the Services, such as messages or files (“Client Data”), you acknowledge and agree that the Client Data is owned by Client and the Contract provides Client with many choices and control over that Client Data. Please check out our web pages for more detail on our different Services plans and the options available to Client.
As between us and Client, you agree that it is solely Client’s responsibility to (a) inform Authorized Users of any relevant Client policies and practices and any settings that may impact the processing of Client Data; (b) obtain any rights, permissions or consents from Authorized Users that are necessary for the lawful use of Client Data and the operation of the Services; (c) respond to and resolve any dispute with an Authorized User relating to or based on Client Data, the Services or Client’s failure to fulfill these obligations, and (d) ensure the validity of payment processing.
RAY Labs makes no representations or warranties of any kind, whether express or implied, to you relating to the Services, which are provided to you on an “as is” and “as available” basis.
RAY Labs will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries or entities.
To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and remain vigilant in reporting inappropriate behavior or content to Client and us.
Service Expiry
These TOS remain effective until Client’s subscription for you expires or terminates, or your access to the Services has been terminated by Client or us. To terminate your account, you must contact your Client Administrator (Note that termination is subject to Survival).
Limitation of Liability
While we agree to take all necessary technical and organizational steps to ensure the security of the Services, we are not responsible for the accidental loss or destruction of any personal data any end-user transmits using the Services. We therefore exclude all liability of any kind in relation to (i) the content, loss, destruction or security of personal data and all other data that any Client or Authorized User sends or receives through our Services (ii) lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages including damages arising out of the use, inability to use, or the results of use of our Services, any websites or mobiles applications linked to our Services, or the materials or information contained therein however caused, whether in contract, tort or under any other theory of liability, and whether or not you have been advised of the possibility of such damages.
Indemnity
Client hereby agrees to indemnify and hold harmless RAY Labs against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Client’s use of Services
Disclaimer (regarding payment processing)
All payment processing occurs exclusively through authorized third parties (e.g. banks). Under no circumstances shall RAY Labs be liable for any loss or damage you or anyone else incur as a result of any payment processing activity that you or anyone else engage in based on our Services.
Refunds will be done on the original mode of payment used if allowed by the authorized third party.
Intellectual Property
The Services and its contents are protected by copyright pursuant to Lebanon and international copyright laws. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Services. You acknowledge that the Services have been developed, compiled, prepared, revised, selected, and arranged by RAY Labs. You agree to notify RAY Labs in writing promptly upon becoming aware of any unauthorized access or use of the Services by any individual or entity or of any claim that the Services infringe upon any copyright, trademark, or other contractual, statutory, or common law rights. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to the Services (the “Intellectual Property Rights”) shall, as between you and RAY Labs, at all times be and remain the sole and exclusive property of RAY Labs. All present and future rights in and title to the Services (including the right to exploit the Services and any portions of the Services over any present or future technology) are reserved to RAY Labs for its exclusive use. Except as specifically permitted by the TOS, you may not copy or make any use of the Services or any portion thereof. Except as specifically permitted herein, you shall not use the Intellectual Property Rights or the Services, or the names of any individual participant in, or contributor to, the Services, or any variations or derivatives thereof, for any purpose, without RAY Lab’s prior written approval.
Violations
If we believe that there is a violation of the Contract, TOS, the Acceptable Use Policy, Privacy Policy, or any of our other policies that can simply be remedied by Client’s removal of certain Client Data or taking other action, we will, in most cases, ask Client to take action rather than directly intervene. We may directly step in and take what we determine to be appropriate action (including disabling your account) if Client does not take appropriate action or if we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.
Survival
The sections titled “Limitation of Liability”, “Indemnity“, and “Survival”, and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms.
Privacy Policy
Please review our Privacy Policy for more information on how we collect and use data relating to the use of our Services.
Assignment
We may assign these TOS in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Governing Law
This TOS shall be governed and construed in accordance with the laws of Lebanon, without giving effect to conflicts-of-law principles thereof. You agree to submit to the personal jurisdiction of the Lebanese courts with respect to any legal proceedings that may arise in connection with the Services or from a dispute as to the interpretation or breach of the TOS.
Miscellaneous
You accept that RAY Labs has the right to change the content or technical specifications of any aspect of the Services at any time at its sole discretion. You further accept that such changes may result in your being unable to access the Services. The failure of RAY Labs to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision.
Consent to the TOS
You represent that you have read and agreed to be bound by the TOS.
This Data Processing Addendum will form part of your RAY Labs Agreement (the ‘Agreement’ as defined therein) with effect from 25 May 2018.
1. Definitions
Within this Data Processing Addendum, “GDPR” means the all applicable data protection rules governing Ray activities, and “Controller”, “Processor”, “Data Subject”, “Personal Data”, “Personal Data Breach” and “Processing” shall have the same meanings as are defined in the GDPR. “Processed” and “Process” shall be construed in accordance with the definition of “Processing”. All other defined terms herein shall have the same meanings as are defined elsewhere in this Agreement.
2. Data Processing
Please also feel free to contact us if you have any questions about RAY’s Acceptable Use Policy, RAY’s Privacy Policy, or RAY’s TOS. You may contact us by writing to us at info@getray.com. All legal queries should be addressed to legal@getray.com. Notices may only be delivered in accordance with the TOS.
Version 6 (updated January 1st, 2023)